Refund & Cancellation Policy
At nineXtwelve.com, we are committed to delivering quality service to our clients. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds will be processed.
Cancellation Policy:
Clients may cancel their service order and be eligible for a full refund if a cancellation request is received at least three (3) days prior to the scheduled “print date.” (The “print date” refers to the designated date for printing any direct marketing materials as specified in your order confirmation.)
Postponement of Print Dates
Print dates are estimates provided in your order confirmation and may be adjusted at NineXtwelve’s discretion to accommodate advertiser onboarding and ensure full postcard utilization (limited to 16 ad spots per card). If a drop is postponed (e.g., to the next Friday’s cycle due to insufficient reservations), you will be notified via email at least three (3) business days prior to the original print date. Your ad spot will carry over to the rescheduled drop without change to pricing, zone, or category.
Postponements do not trigger refund eligibility or allow cancellation without penalty. The “print date” referenced in this Policy refers to the final, confirmed print date after any adjustments.
Refund Policy
If a cancellation request is submitted no later than three (3) days before the final, confirmed print date, a full refund of all fees paid will be issued. Requests received less than three (3) days prior to the final, confirmed print date may not be eligible for a refund, and any fees incurred for services rendered up to that point will apply.
Procedure for Cancellation:
- To initiate a cancellation, please email your request along with your order details to info@ninextwelve.com.
- Once your cancellation is confirmed, we will process any applicable refund. Please allow up to 10 business days for the refund to be reflected in your account.
- You will receive a confirmation email once your cancellation and refund have been processed.
By engaging our services, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy.
Effective Date: 11 Nov 2025