Refund & Cancellation Policy
Effective Date: 20 February 2025
At nineXtwelve.com, we are committed to delivering quality service to our clients. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds will be processed.
Cancellation Policy:
Clients may cancel their service order and be eligible for a full refund if a cancellation request is received at least three (3) days prior to the scheduled “print date.” (The “print date” refers to the designated date for printing any direct marketing materials as specified in your order confirmation.)
Refund Policy:
If a cancellation request is submitted no later than three (3) days before the print date, a full refund of all fees paid will be issued. Cancellation requests received less than three (3) days prior to the print date may not be eligible for a refund, and any fees incurred for services rendered up to that point will apply.
Procedure for Cancellation:
- To initiate a cancellation, please email your request along with your order details to hello@ninextwelve.com.
- Once your cancellation is confirmed, we will process any applicable refund. Please allow up to 10 business days for the refund to be reflected in your account.
- You will receive a confirmation email once your cancellation and refund have been processed.
By engaging our services, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy.
If you have any questions regarding this policy, please contact us at hello@ninextwelve.com.
Feel free to adjust any placeholder text (such as the effective date or processing time) to suit your business requirements.